Walkthrough: Promo Codes

Walkthrough: Promo Codes



Getting Started

First, you will need to navigate to the MONETIZATION section of a live channel or video on demand file. You will then need to click the  button to launch the process.

This will open a new screen where you can create promo codes, see what promo codes are active and also delete existing codes as well.

Please note that promo codes are stream and package specific. They don’t apply to all paid content.

Additionally, promo codes only apply to either all Pay Per Views or all Subscriptions on that stream, depending on which code is setup. Codes do not overlap between the two types of monetization.


Promo codes are 1-6 alphanumeric characters long. Viewers enter them into the payment screen to trigger an added benefit.

These benefits include discount (% or by $), a free pass or a gift. More details included below.

Promo codes can also be setup with “limits”. A limit controls how many people can use the code before it expires. For example, a code with a limit of “3” means only three viewers can successfully enter the code before it becomes unusable. If you want an unlimited promo code, just leave the limit area blank.

Discount Promo Codes

There are two types of discount promo codes. The first is in %, and when the viewer enters the code they get an amount off equal to the percentage. For example, entering “30” would give 30% off a $10 Pay Per View price, or $3 off for a final price of $7 to whoever enters the code.

The second discount method is a flat in $ discount. For example, enter 4 in here to take $4 off the final price.

Free Pass Code

The third method for a promo code is a “free pass”. This can be used to grant a select group, who know the code, free access to what is otherwise paid content.

Gift Code

The final promo code and the most complex. Selecting gift will create a dropdown where you can select another paid channel/video. Whatever content is selected as the “Gift” will be given for free as an added bonus to the viewer purchasing the main channel/video.

For example, sell the live channel for $10 and you can give a previously recorded, on demand file as a gift for people to view.