Support

Where can I check my received payments in the new Back Office?

  1. Login to your DaCast account at my.dacast.com
  2. Click on the ACCOUNT icon on the left side of the New Back Office
  3. Select “Balance”

You should be able to see this page afterwards:



Please note the column “FEE” which represents the small commission taken by DaCast: 9.9% plus $0.40 on each viewer purchase.
Thus, the final amount you can expect for a payment will be under the “NET” column.

Please note that payment might be declined if we receive refund requests from your viewers. 
We will work to negotiate this issue first, or have you agree to pay the viewer(s) from your payout if preferred.

 

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