Support

Storage Charging FAQ

This column acts as a detailed Q&A for how storage works over the DaCast system. Please Feel free to comment to see topics addressed here.

 How much storage is included with my account?

This depends on your plan level. Please log into your DaCast account and click MY ACCOUNT and then STORAGE at the top to see how much included storage you have. If you are considering buying a plan, and not sure which to go with, please consult our pricing page: http://www.dacast.com/streaming-pricing-plans.html Pay As You Go purchases below 5TB only have 2 GB of storage, meaning that monthly plans are more ideal for users with larger VOD libraries of content.

Where can I check my current storage?

Login to your DaCast account and click ACCOUNT and then STORAGE on the left panel. This will provide a full panel with all the details you need to know about storage, through a display like this:

 

This shows current storage, your storage limit, and how much extra storage (if any) you are using.

How much is storage if I go over?

The answer to this varies. Monthly Plans and Event Plans are charged $0.15 a month for each GB of storage they go over their limit. Please see our latest storage information here: http://www.dacast.com/streaming-pricing-plans.html

How often is extra storage billed?

If you are over your storage limit, extra storage is billed monthly. Event Plans, however, have to pre-buy their storage amount which will then be added to their plan.

What is the minimum charge for extra storage?


For monthly plans, there is no minimum and the charge for extra storage occurs on the same day as your plan rebill date. For Event Plans, you have to purchase extra storage in advance (i.e. 10 GB, 20 GB etc.) which then adds to your storage total for an amount of time you select.

When are Event Plan accounts billed for storage?


Event Plan accounts are billed manually, meaning you have to pay in advance for a set amount of time that can be 1 month, 3 months, 6 months or 12 months.

How do I purchase additional storage if I'm on an Event Plan account?

First, click STORAGE at the top and then click . This will bring you to the following screen:

 

Here you can select how much storage you want to buy and for how long. For example, you can buy 10 GB of storage for three months. This will cost you $4.5 (10 GB x 3 months x $0.15) and will increase your storage for those three months to 12 GB, 10 GB above the normal 2 GB of storage on Event Plans.

How is storage cost calculated?

Storage cost is calculated from the peak storage used each month for monthly plan. So deleting all videos just before the billing date, for example, will not bring the cost to 0.

Can I use PayPal to purchase additional storage?

No, only accounts with a credit card on file can purchase additional storage. If you have purchased an Event Plan or a Monthly Plan with PayPal, your account will be blocked from uploading video files that would take you over your storage limit. Furthermore, you will be presented with the following screen that you can use to change your purchase method to credit card if you want to qualify for additional storage:



How does multi-bitrate work with storage?


All bitrates are added up and factored into the storage amount:


 

Do inactive files count toward my storage total?

Yes, all files on your account (up until they are deleted), regardless of if they are turned ON or OFF, count toward your storage total. If you are unclear what your total storage might be, please click STORAGE at the top of the screen after logging into your account.

If I cancel my monthly plan, what happens to my stored files?

If you cancel a monthly plan, and don't purchase any "Event Plan" bandwidth, your files will be removed from your account.

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