Support

Paywall: Viewer Payment Walkthrough

 

Getting Started with the Paywall When a viewer tries to watch paid content from DaCast they will be shown a screen prompting them to select a paid option. The price and access time, such as $10 for an hour of access, are shown for each. There can be one option or many, depending on how the DaCast account was setup.



Confirm Purchase: Multiple Quantities This is an optional step if the product selected allows multiple quantities. If it does, the viewer will be asked to type in a number. For example, users can buy three hours at $10 per hour for a total of $30.



This will update their total and they can press SUBMIT to continue. Confirm Purchase: Promo
 Code

 

Another optional step: if the DaCast account was setup with a promo code, that code can be entered now. Some promo codes can be limited, only allowing a certain number of uses before expiring. The viewer should know after entering if the promo code was accepted. If it featured a discount, the new price will be shown. Enter a Valid Email The payment process requires a valid email that should be entered twice to confirm and then SUBMIT.

 

If the viewer has purchased before, it will request a password after entering an email address. If the viewer has never purchased before, they will be taken to a password creation step. This password will be used for future logins.

Select Payment Method Now the viewer is ready to make a payment. This is done securely, with full CSS encryption, via a credit card or PayPal account. 




For PayPal purchases, clicking CHECKOUT will launch a new window in the viewer’s browser to complete the transaction before returning to the video. Because of this, the viewer should make sure their popup blocker is disabled when trying to purchase through PayPal. Payment Complete Payment is complete. If the viewer wants to view the content immediately, click WATCH NOW. If the viewer wants to watch later or a live event hasn’t started, click WATCH LATER. You can then login when returning to this page to watch.

NOTE: If the event you just purchased in scheduled to happen in the future, you will be shown a message similar to this one, with the actual date and time the event will start:

 

In case you've already paid and want to access your content again, please click on "Login to continue" below "Already have access" in the paywall. You will asked the email and password you used to make your purchase. 
Please see below: 

Once you've entered your information, please click on the blue button "Login" and you should be able to access your video content. 

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If your are looking for how to set up your payment settings in the new BackOffice, follow this link.

If you need help on the set up of promo code, follow this link

If you want to check your received payments in the new Back Office, follow this link.

 

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