Support

My VOD is not working, did i do anything wrong?

Check first if your VOD file is compatible.

If the file is incompatible you will find the "compatiblity" light turned red against your file in our platform. If it is yellow , that means it is partially compatible.

In both the cases click on the VOD you just uploaded in our platform and then go to the Multi -bitrate tab. Here you find a "+" symbol under the Action against different file resolution. click on it and then the +Encode button. Once done, repeat this for the other file resolution. Well, now the compatibility light will show green , that means your file is ready.

Now once you are done don't forget to Save! Happy streaming!

If you want to organize your VODs in the new Back Office, follow this walkthrough.

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